FAQ
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Dinners Club, Apple Pay, Google Pay, and other major payment methods at checkout.
How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 0-1 business days
- Transit time: 4-5 business days
- Estimated delivery time: 4-6 business days
For more details, please refer to our Shipping Policy.
Do you offer discount codes or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and promotions.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
What if I receive a defective product?
If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
Can I cancel my order after it's placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.
What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Refund Policy for details.
Do you offer any warranties on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.
How can I contact customer support?
You can reach our customer support team through the Contact Us Page or by emailing us at support@fitting-led.com
Do you ship internationally?
No, we currently ship exclusively within the United Kingdom.
Do you have a physical store location I can visit?
We are an online-only store, allowing us to offer the best prices and widest product selection
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy.
How can I track my order?
You can track your order through the Track Order Page on our website.
Contact Us
Oakridge Trading Group Limited
RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY HONG KONG
Email: support@fitting-led.com
Tel: +44 7868195750
Company Number: 80348115
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM
Response Time: We Aim to reply within 1-2 business days